New device doesn’t mean having to say ‘so long’ to your old Voxer account

Ah, the joys of getting a brand new phone. No more cracked screens or having to charge your battery every 4 hours.

You’ve just reinstalled Voxer and are ready to get back to chatting with your bestie. You log back in and uh-oh, your chat history is gone! Not just one chat but all of your chats! Worst of all, your PRO features are non-existent. You immediately decide it’s time to contact customer support.

Does this scenario sound familiar?

Don’t panic! Often times this is a simply fix.

Here is what might have happened

We get alot of support tickets of users who purchase new mobile devices and for the life of them cannot login to the old account.

The reason why (for the most part). You create a new account by mistake.

Steps on how to avoid creating a new account

1. Download Voxer on your new mobile device

2. Click LOG IN rather than entering an email and password

3. Viola you should be in your old account in no time.

Questions to ask yourself if you still cannot login

  • Did you create your account with your email or with the Facebook log in? Unfortunately, they aren’t one in the same. If you originally created an account with your email address and try to login with Facebook it will create a second account.

Created a new account by mistake and want to get rid of it? Check out this article on how to get rid of unwanted accounts.

Walkie Wednesday: Editing Your Profile

In this week’s installment of Walkie Wednesday, we’re covering how to edit your profile. Many of you have written into us on Facebook, Twitter, and Voxer Support asking how to edit your profile. Read below to learn all the tips and tricks to customize your profile and make your Voxer profile the best yet! Continue reading…

Walkie Wednesdays: What is Note to Self?

It’s been a long while since we posted on Walkie Wednesday, so we figured it was about time we brought it back! In case you forgot, or never read a Walkie Wednesday post, on WW, we let you in on best voxing practices. By examining the support tickets you submit and identifying trends, we create best tips and tricks to help you use your favorite communication app to it’s fullest potential.   Continue reading…

Vox Like a Pirate!

Ahoy maties!

All hands on deck, it’s International Talk Like a Pirate Day! Aye, what better place is there to talk like a Pirate than Voxer? In celebration of this exceptional lingual holiday, we want you to vox us your best vox talking like a pirate! The winner (TBD by the Voxer team) will receive a big pile of Voxer treasure!

Continue reading…