How Effective Communication Allows Logistics Teams to Deliver the Best Customer Service

For on-demand logistics and delivery teams, there is nothing more important than customer satisfaction.  The lack of an adequate communication solution can make a huge impact to the bottom line.

Despite being a business model built upon the advances in mobile technology, many on-demand delivery teams still rely on traditional communication systems such as phone calls or text messaging (SMS)  to communicate with service providers, co-workers and customers.

This means that field and support staff are making thousands of inefficient phone calls per day. They are sending text messages, which can pose a safety risk for those who need to drive, and difficult to scale for operation teams managing from headquarters.

High-performance walkie-talkie messaging tools for smartphones like Voxer outpaces phone calls and traditional texting by providing a solution that costs less and is faster than calling, offers multimedia functionality, works hands-free with a headset, and provides the flexibility to talk in real-time or save messages to listen to later. Voxer has over 120 global patents for this unique communication technology that is used in 200 countries and is the only tool that offers a true live streaming voice experience.

Here is how an all-in-one messaging tool like Voxer can make communication between field and support teams quick, easy, and efficient for ultimate customer service.

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5 Reasons Why Your On-Demand Business Needs Real-Time Voice Communication

One of the most important decisions an on-demand business has to make is how to effectively communicate between field employees and their support team.  

For a mobile workforce who is often engaged in time-sensitive activities involving customer service, and might need to connect with their support team immediately whenever a problem arises, having an instant communication tool has a direct effect on the bottom line. Each minute of wasted time with unanswered phone calls or pausing to send a text message decreases efficiency and ultimately increases costs.

Voxer PRO is the most efficient way to communicate during urgent situations and is a quick and effective alternative to phone calls and conventional texting.

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Step-by-step guide to getting your team on Voxer Pro

Ready to get your team on Voxer Pro?

Voxer Pro is very easy to set-up. Follow these simples steps and get voxing!

1) Login or sign up to Voxer from your computer at web.voxer.com and upgrade to Voxer Pro.

2) Ask your teammates to sign up for Voxer by sending them email invites. Open the invite friends page and enter their email address. They will receive invitations by email to download Voxer to their mobile device and sign-up.  Once they sign up, they will be automatically added to your Voxer contact list.

If you have teammates who are existing Voxer users, go to step 3 to add them to your contact list.

3) Add your team to your Voxer contact list.

Go to your contact list > enter full name, email address or username in the search field > select their profile > tap  “send message.”

4) To upgrade your team to Voxer Pro, click on the orange PRO icon, select Add Team Members. Choose a contact from your contact list, or search for a Voxer user by email.

You will be prompted to select a plan and enter payment information for your entire team.

5) Create group chats for your team.

Click on the New Chat button in your Chats List to get started. Select “Group Chat” and scroll through your Contacts List to add members. (Remember: If you didn’t add everyone to your contacts list, they won’t show up here.) You can create as many chats as you like, with any combination of contacts (or the exact same participants), just make sure to rename each chat to avoid any confusion with your team.

6) Don’t forget to turn on Admin Control for every chat to manage users and moderate chats.

 

Here is a full list of features of Voxer Pro:

http://blog.voxer.com/2016/04/06/voxer-pro-take-your-team-communication-to-the-next-level/