How Roto-Rooter is Winning at Team Communication

Roto-Rooter is one of the most recognized service companies in the United States, delivering 24/7 services to nearly 90% of the country. With a steadfast focus on rapid response and fast service to customers, Roto-Rooter employs 1,500 service technicians who help residential and commercial customers with clogged sewers, sinks or drains, plumbing repair services and preventive maintenance programs. When customers are dealing with plumbing problems, they need help immediately. Efficient communication is a critical component to making sure customers are serviced quickly.

Alike many field services companies with a mobile and distributed workforce, Roto-Rooter relied on push-to-talk services to keep employees connected, especially when they are spread out over large geographies. Managing workers who are frequently on-the-move requires constant communication to make sure that employees are on task, on time, giving regular updates from the field, and being held accountable for their work.

However they realized that traditional push-to-talk (PTT) services do not deliver effective solutions to accomplish these day-to-day business operations. They don’t function well on today’s smartphones, and they lack the productivity features that are becoming essential for modern workers.

Voxer PRO offers a solution that outpaces traditional PTT and phone calls by providing high-performance instant voice on a smartphone (or iPod or tablet) that costs less money, works on any data network (including WiFi), gives you multimedia functionality, consolidates everything to one device, and provides the flexibility to talk in real-time or hear everything later.

Here are some reasons why Roto-Rooter replaced traditional PTT with Voxer PRO as their primary way of communicating:

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5 Strategies for Effective Team Communication

The importance of efficient and effective team communication within an organization cannot be emphasized enough. Poor communication can cost companies hundreds of thousands of dollars per year. A study by Siemens Enterprise Communications found that $26,041 is the cumulative cost per worker, per year due to productivity losses resulting from communication barriers. The good news is that by implementing specific strategies with a unified communication solution such as Voxer PRO, your business can avoid communication mishaps.  Continue reading…


Voxer PRO: Solution for Event Management

Anyone who has ever planned a large event, understands how many logistical pieces must come together to make an event successful. These logistics cannot align successfully without fast and efficient communication. Event planners and staff have long relied on two-way radios or walkie talkies for event communication needs, but in the age of smartphones and ever-advancing technologies, walkie talkies are outdated and limited in features. Continue reading…


5 Strategies for Better Team Communication

The importance of efficient and effective team communication within an organization cannot be emphasized enough. Poor communication can cost companies hundreds of thousands of dollars per year. A study by Siemens Enterprise Communications found that $26,041 is the cumulative cost per worker, per year due to productivity losses resulting from communication barriers. The good news is that by implementing specific strategies with a unified communication solution such as Voxer PRO, your business can avoid communication mishaps.  Continue reading…


Stop Making These 4 Customer Service Mistakes

Whether your business is hospitality, event management, field services, or transportation, the heartbeat of your business relies on your customer service. Poor customer service can make or break your customer’s experience, leaving them singing your praises to their friends and family, or refusing to use your service ever again Continue reading…