5 Ways to Deal with Criticism at Work

You head off to your one-on-one with your boss with high spirits. Conversation is flowing and ideas are endless. Until you hear the dreaded comment, “I have a little feedback for you.” Turns out that project you’ve been slaving over the last couple of month’s isn’t quite up to your bosses standards.

Try not to panic and avoid letting a little feedback feel like a sucker punch to the stomach. These 6 simple approaches will help you flip this from a negative to a positive and deal with criticism at work.


1. Listen carefully

Don’t jump to a horrified conclusion. Take a step back and listen to the other person’s perspective (even if you don’t agree). Make sure you heard them correctly. Repeat back to the person on the other end what you think you heard – avoiding any misunderstandings and future conflicts. 

2. Say thanks

Even though feedback can be tough to take, take it with a grain of salt and know you’ll do/be better because of it. If anything it is a lesson in listening.

3. Ask questions, seek wisdom

Remember the days of school when your teacher would tell you to ask questions in your didn’t know the answers? Same goes for adulthood. If you don’t know what you are doing wrong or have questions it’s best to ask and not assume.

4. Give yourself a break

Don’t beat yourself up – feedback doesn’t mean you are doing a bad job. Brush off any bad juju off your back and keep moving. Take careful thought about what the other person said, but don’t waste time mulling over it in a negative way.

4. Follow up

Follow ups aren’t only for going on an interview or checking back in with that latest sales prospect. Check in a month or two down the line and ask them for feedback on any changes you’ve made. 
Remember, there are always benefits to receiving feedback. Consider it a great tool for improving internal communication amongst your team. When in doubt, consider utilizing these 5 technique for dealing with criticism at work like a champ! 

How Effective Communication Allows Logistics Teams to Deliver the Best Customer Service

For on-demand logistics and delivery teams, there is nothing more important than customer satisfaction.  The lack of an adequate communication solution can make a huge impact to the bottom line.

Despite being a business model built upon the advances in mobile technology, many on-demand delivery teams still rely on traditional communication systems such as phone calls or text messaging (SMS)  to communicate with service providers, co-workers and customers.

This means that field and support staff are making thousands of inefficient phone calls per day. They are sending text messages, which can pose a safety risk for those who need to drive, and difficult to scale for operation teams managing from headquarters.

High-performance walkie-talkie messaging tools for smartphones like Voxer outpaces phone calls and traditional texting by providing a solution that costs less and is faster than calling, offers multimedia functionality, works hands-free with a headset, and provides the flexibility to talk in real-time or save messages to listen to later. Voxer has over 120 global patents for this unique communication technology that is used in 200 countries and is the only tool that offers a true live streaming voice experience.

Here is how an all-in-one messaging tool like Voxer can make communication between field and support teams quick, easy, and efficient for ultimate customer service.

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5 Reasons Why Your On-Demand Business Needs Real-Time Voice Communication

One of the most important decisions an on-demand business has to make is how to effectively communicate between field employees and their support team.  

For a mobile workforce who is often engaged in time-sensitive activities involving customer service, and might need to connect with their support team immediately whenever a problem arises, having an instant communication tool has a direct effect on the bottom line. Each minute of wasted time with unanswered phone calls or pausing to send a text message decreases efficiency and ultimately increases costs.

Voxer PRO is the most efficient way to communicate during urgent situations and is a quick and effective alternative to phone calls and conventional texting.

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