How Effective Communication Allows Logistics Teams to Deliver the Best Customer Service

For on-demand logistics and delivery teams, there is nothing more important than customer satisfaction.  The lack of an adequate communication solution can make a huge impact to the bottom line.

Despite being a business model built upon the advances in mobile technology, many on-demand delivery teams still rely on traditional communication systems such as phone calls or text messaging (SMS)  to communicate with service providers, co-workers and customers.

This means that field and support staff are making thousands of inefficient phone calls per day. They are sending text messages, which can pose a safety risk for those who need to drive, and difficult to scale for operation teams managing from headquarters.

High-performance walkie-talkie messaging tools for smartphones like Voxer outpaces phone calls and traditional texting by providing a solution that costs less and is faster than calling, offers multimedia functionality, works hands-free with a headset, and provides the flexibility to talk in real-time or save messages to listen to later. Voxer has over 120 global patents for this unique communication technology that is used in 200 countries and is the only tool that offers a true live streaming voice experience.

Here is how an all-in-one messaging tool like Voxer can make communication between field and support teams quick, easy, and efficient for ultimate customer service.

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5 Reasons Why Your On-Demand Business Needs Real-Time Voice Communication

One of the most important decisions an on-demand business has to make is how to effectively communicate between field employees and their support team.  

For a mobile workforce who is often engaged in time-sensitive activities involving customer service, and might need to connect with their support team immediately whenever a problem arises, having an instant communication tool has a direct effect on the bottom line. Each minute of wasted time with unanswered phone calls or pausing to send a text message decreases efficiency and ultimately increases costs.

Voxer PRO is the most efficient way to communicate during urgent situations and is a quick and effective alternative to phone calls and conventional texting.

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“Did I Hear a Niner In There?”

By Neil Gupta, Ohio School District Administrator

My first journey in experiencing innovative communication was a pulley system that transported a small box with a note in it between my brother’s room and mine. We spent hours attaching ropes to pulleys and securing boxes to support the weight. At that time, it wasn’t about the message as much as creating the communication system. As I got older, we discovered the power of the walkie-talkie. Instantly, our communication was transformed. We could interact in real-time, and created games to spy on Mom around the house.

I have always been enamored with technology, and how to harness its power to communicate with others. It wasn’t long until the childhood tech was replaced with computers and cell phones. Although I miss a good written note folded in those origami rectangles, I have come to enjoy the visual text and pictures through Facebook, Instagram, and Twitter. While all of these apps have a place for professional learning and personal enjoyment, I find that Voxer is an indispensable app in my arsenal of communication technology.

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Deepening Professional Relationships Through Voxer

By Victoria Olson, Grade 3/4 Teacher

In the Summer of 2013, I thought I had already found my professional development mecca as a teacher. It was Twitter. As crazy as it sounds to those outside our circle, teachers all over the globe use social media to connect and collaborate to further their professional development. From Twitter chats where conversation revolves around a common hashtag, to Google+ groups that focus on specific learning styles or projects, social media has helped me forge several professional relationships and friendships with educators all over the world over the last two years.

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