How Effective Communication Allows Logistics Teams to Deliver the Best Customer Service

For on-demand logistics and delivery teams, there is nothing more important than customer satisfaction.  The lack of an adequate communication solution can make a huge impact to the bottom line.

Despite being a business model built upon the advances in mobile technology, many on-demand delivery teams still rely on traditional communication systems such as phone calls or text messaging (SMS)  to communicate with service providers, co-workers and customers.

This means that field and support staff are making thousands of inefficient phone calls per day. They are sending text messages, which can pose a safety risk for those who need to drive, and difficult to scale for operation teams managing from headquarters.

High-performance walkie-talkie messaging tools for smartphones like Voxer outpaces phone calls and traditional texting by providing a solution that costs less and is faster than calling, offers multimedia functionality, works hands-free with a headset, and provides the flexibility to talk in real-time or save messages to listen to later. Voxer has over 120 global patents for this unique communication technology that is used in 200 countries and is the only tool that offers a true live streaming voice experience.

Here is how an all-in-one messaging tool like Voxer can make communication between field and support teams quick, easy, and efficient for ultimate customer service.

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5 Reasons Why Your On-Demand Business Needs Real-Time Voice Communication

One of the most important decisions an on-demand business has to make is how to effectively communicate between field employees and their support team.  

For a mobile workforce who is often engaged in time-sensitive activities involving customer service, and might need to connect with their support team immediately whenever a problem arises, having an instant communication tool has a direct effect on the bottom line. Each minute of wasted time with unanswered phone calls or pausing to send a text message decreases efficiency and ultimately increases costs.

Voxer PRO is the most efficient way to communicate during urgent situations and is a quick and effective alternative to phone calls and conventional texting.

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Voxer iOS 7 Update Troubleshooting Tips

Dearest Voxers on iOS –

We’ve received a number of support tickets from our iOS Community regarding issues with Voxer after updating to iOS 7. There have been reports of the app crashing and the microphone not recording audio. If you or your friends on Voxer are experiencing these issues, please try the following steps: Continue reading…