Every successful hotel brand works hard to provide excellent service to its customers, and providing exceptional service comes down to one simple thing – great internal communication. The staff must be ready to address guests’ needs during every minute of their stay, which requires a quick and effective way to communicate across departments. Making the right decisions in terms of internal communication strategies is the key to organizational excellence in the hospitality industry.
At Voxer, we have done a user study with our hospitality user base on the internal communication practices that have proven successful for them. Here are some valuable take-aways: