How Effective Communication Allows Logistics Teams to Deliver the Best Customer Service

For on-demand logistics and delivery teams, there is nothing more important than customer satisfaction.  The lack of an adequate communication solution can make a huge impact to the bottom line.

Despite being a business model built upon the advances in mobile technology, many on-demand delivery teams still rely on traditional communication systems such as phone calls or text messaging (SMS)  to communicate with service providers, co-workers and customers.

This means that field and support staff are making thousands of inefficient phone calls per day. They are sending text messages, which can pose a safety risk for those who need to drive, and difficult to scale for operation teams managing from headquarters.

High-performance walkie-talkie messaging tools for smartphones like Voxer outpaces phone calls and traditional texting by providing a solution that costs less and is faster than calling, offers multimedia functionality, works hands-free with a headset, and provides the flexibility to talk in real-time or save messages to listen to later. Voxer has over 120 global patents for this unique communication technology that is used in 200 countries and is the only tool that offers a true live streaming voice experience.

Here is how an all-in-one messaging tool like Voxer can make communication between field and support teams quick, easy, and efficient for ultimate customer service.

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