How Roto-Rooter is Winning at Team Communication

Roto-Rooter is one of the most recognized service companies in the United States, delivering 24/7 services to nearly 90% of the country. With a steadfast focus on rapid response and fast service to customers, Roto-Rooter employs 1,500 service technicians who help residential and commercial customers with clogged sewers, sinks or drains, plumbing repair services and preventive maintenance programs. When customers are dealing with plumbing problems, they need help immediately. Efficient communication is a critical component to making sure customers are serviced quickly.

Alike many field services companies with a mobile and distributed workforce, Roto-Rooter relied on push-to-talk services to keep employees connected, especially when they are spread out over large geographies. Managing workers who are frequently on-the-move requires constant communication to make sure that employees are on task, on time, giving regular updates from the field, and being held accountable for their work.

However they realized that traditional push-to-talk (PTT) services do not deliver effective solutions to accomplish these day-to-day business operations. They don’t function well on today’s smartphones, and they lack the productivity features that are becoming essential for modern workers.

Voxer PRO offers a solution that outpaces traditional PTT and phone calls by providing high-performance instant voice on a smartphone (or iPod or tablet) that costs less money, works on any data network (including WiFi), gives you multimedia functionality, consolidates everything to one device, and provides the flexibility to talk in real-time or hear everything later.

Here are some reasons why Roto-Rooter replaced traditional PTT with Voxer PRO as their primary way of communicating:

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All About Voxer for Team Communication

Voxer and team communication are a match made in heaven. Fast, efficient, and personal communication drives high-performing teams. Those are the cornerstones of Voxer.

If you’re not quite sure if Voxer is the right tool for your team, let us shed light on some industries that are using Voxer right now. While we can’t give names, Voxer is chirping happily away in hospitality, delivery, construction, first-responders, education, filmmaking, and event planning.

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Team Communication

“Did I Hear a Niner In There?”

By Neil Gupta, Ohio School District Administrator

My first journey in experiencing innovative communication was a pulley system that transported a small box with a note in it between my brother’s room and mine. We spent hours attaching ropes to pulleys and securing boxes to support the weight. At that time, it wasn’t about the message as much as creating the communication system. As I got older, we discovered the power of the walkie-talkie. Instantly, our communication was transformed. We could interact in real-time, and created games to spy on Mom around the house.

I have always been enamored with technology, and how to harness its power to communicate with others. It wasn’t long until the childhood tech was replaced with computers and cell phones. Although I miss a good written note folded in those origami rectangles, I have come to enjoy the visual text and pictures through Facebook, Instagram, and Twitter. While all of these apps have a place for professional learning and personal enjoyment, I find that Voxer is an indispensable app in my arsenal of communication technology.

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Voxer-Using NASA Crew “Lands” Back on Earth

By Jim Panttaja, Head of Corporate Development and Member of Voxer’s Founding Team

Simulating Mars
As I drove down Saddle Road in Hawaii early Saturday morning, I took a look around me. Was I on Mars? No, but it certainly looked like it. I was headed to the HI-SEAS (Hawaii Space Exploration Analog and Simulation) habitat, where a team of six scientists who had been cooped up in a habitat for eight months, were about to emerge from isolation.

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